Good Customer Service from Steve Badger (NXi)

[c0nquistad0rian]

I own a Custom Made Mask, by Shawn Schroeder, a member here on this board. Unfortunately the shell is Shawn's older design, for which he no longer stocks cages. However, he told me that he based those cages off of the Badger Elite cages, which were Steve Badger's masks before NXi.

About a year ago (this past January), I contacted Steve to see if he had any old Badger Elite cages available, as I needed a replacement. He powder coated it white for me, since he only has black available, and even accepted an NXi phantom cage that I bought to try to fit onto my mask as payment for the Badger Elite cage. And at the time, he let me know that he had a few extra of these in case I were to need another.

Aware of the negative feedback that Steve has been getting, but keeping in mind my experience that I had dealing with him last winter, I decided to shoot him an email to inquire about getting another White Badger Elite cat-eye cage, so that I could have a spare cage on hand.

I sent him an email this past Friday (October 19th), inquiring about getting another White Badger Elite cat-eye cage, pricing (since he accepted the NXi cage as payment the first time around, I didn't know how much the Badger Elite cages actually run for), and payment (I asked if he accepted PayPal).

I also acknowledged that I am a part of the online goaltending community and I am aware that he may or may not be currently having some troubles.

Steve got back to me that same day and he and I exchanged emails on Saturday and I sent my PayPal payment to him on Monday. Later that day, I received an email from PayPal, stating that Steve had printed a UPS label for my package & an email from UPS, giving me a tracking number as well as other delivery information for my cage.
Today, I got home from work to find the package waiting for me, well wrapped, and with a bag of cage clips along side. This cage doesn't seem to have the same gloss as the one that I got from Steve last year, but I can't complain. I got a spare white cage, which is what I asked for. *EDIT* I asked Steve about the differing finishes on my two white cages and he said that he has a gloss and a satin. He must've sent me the gloss the first time around and the satin this time around. I didn't know that there were two types or I would have specified. He offered to trade me for a gloss, if that's what I'd prefer, but It doesn't make that much of a difference to me.

Please note that I am not affiliated with Steve Badger or NXi. Nor am I defending him. However, I felt that given all of the recent threads and posts in the Official NXi thread citing bad experiences, it was worthwhile to cite a positive experience and transaction as well.

And of course, What's a review without a pic? ;)
http://i48.photobucket.com/albums/f218/c0nquistad0rian/Equipment%20pics/Picture.jpg

[Cujo_64]

damn that is a sexxay mask !! I like...

[Sprawl]

felix the cat styles.

i'd get that paint job

[Punisher]

in my opinion one of the best if not the best mask design of the 90's.

pun.

[Cerberus1]

Its a great design.
i liked his pads too.

[Huntster]

So him delivering one cage makes up for ripping people off? :confused:

[c0nquistad0rian]

So him delivering one cage makes up for ripping people off? :confused:



Please note that I am not affiliated with Steve Badger or NXi. Nor am I defending him. However, I felt that given all of the recent threads and posts in the Official NXi thread citing bad experiences, it was worthwhile to cite a positive experience and transaction as well.


I'm not saying that it makes up for it. I'm not trying to rub it in anyone's face that got ripped off. And I'm not defending anyone. It just seems that in most cases, you only hear about a negative experience (not specifically with NXi). I had a positive one. Yes, it was a fairly minor transaction. But given the circumstances, I felt that it was worthwhile to post the positive side of things for once.

[LBR119]

That's cool. I currently use an NXI mask and I eventually would like to get a new cage and some new foam for it.

Hopefully this is a sign that things are starting to turn around for him.:)

[Huntster]

All this does it gives someone some hope that maybe it isn't as bad as people have said when in fact it is worse.

The recent stuff about his bs is unbelievable.

Why are you tryng to help this scumbag out with some good press?? :confused:

[c0nquistad0rian]

All this does it gives someone some hope that maybe it isn't as bad as people have said when in fact it is worse.

The recent stuff about his bs is unbelievable.

Why are you tryng to help this scumbag out with some good press?? :confused:

First of all, while I have read a lot of the negative experiences with NXi as of late, I don't think that bulletin board name calling is the appropriate thing to do. You don't know how bad his situation is. Neither do I. It's a shame that some people got rippped off or didn't get what they paid for, but it's no reason for and does no good to resort to name calling.

In my initial review, I mentioned that I acknowledged that Steve and NXi may or may not be having some difficulties. Steve did acknowledge that he was working through some difficulties in a response email.

And While NXi does seem to be on the unfortunate decline, I was able to order and receive the cage without any problems. I was assured by the fact that I knew that he had the cages on hand, and would not have to go through any process to get one to me (aside from powder coating it white, since I am pretty sure that he only has black, there was no manufacturing process within my order).

But that isn't to say that I didn't take some precautions: First of all, I was very polite. I pointed out that I was a returning customer. I did the whole transaction via email, so that I would have documentation of it. I paid via PayPal, figuring that I could request a refund, if there were any issues. I was very clear in asking for a tracking number, which was automatically emailed to me when he printed the UPS label from PayPal.